Studies have shown that a full 25% of bottom-line results stem from the leadership behaviours of managers. Yet what are those “leadership behaviours”? A good start is to look at how effective leaders use a coaching approach and coaching techniques to bring out the best of their employees. A manager who uses coaching creates an environment that helps to guide employees in skill development, strength deployment, and also helps with culture, climate and employee retention.

As a collaborative process, both the coaching manager and employees work together to achieve performance success, and in turn, this helps to model a learning culture in the organization, where managers shift from directing, controlling, and being “difficult”, to one where they coach for heightened performance and heightened results.

This workshop combines learning about coaching with applied, hands-on practice in a range of communication practices, from feedback to motivation, and, of course, coaching itself. That 25% of the bottom-line... it’s in how a manager leads by coaching.

Topics Covered

  • Communication as a “system” to be understood and used.
  • Empathy at the centre of communication, and coaching.
  • The methodology of coaching.
  • Active listening.
  • Coaching models…and more importantly, what’s useful in those models.
  • Coaching for motivation, engagement and commitment, and performance.
  • Coaching practice and feedback sessions.

Learning Outcomes

At the end of this workshop, participants will be able to:

  • Understand how to communicate more effectively.
  • Use the building blocks of coaching to leverage employee skill and commitment.
  • Create a collaborative and productive environment wherein employees excel.
  • Provide positive, constructive feedback that motivates and leads to results.
  • Role model these attributes so that others can see, do, and surpass their previous best, thus creating a learning organization.

Who Should Attend?

Executives, managers, and supervisors (i.e. managers at all levels) as well as “high potentials”, and professionals who wish to learn and incorporate advanced communication and coaching abilities in their work settings.
Section(s) offered
Section Title
Coaching: the Key to Managing Performance Success - 2 Days
Language of Delivery
Th, F
9:00AM to 4:00PM
Oct 24, 2024 to Oct 25, 2024
Schedule and Location
Contact Hours
Delivery Format(s)
Course Fee(s)
Fee non-credit $1,095.00
Drop Request Deadline
Oct 17, 2024
Transfer Request Deadline
Oct 17, 2024
Withdrawal Request Deadline
No withdrawal request allowed after enrollment
Section Notes

A minimum number of registrations is required for this workshop section to be offered. The School reserves the right to cancel any workshop section when a minimum number of registrations has not been reached 7 days prior to the start date. In the event of a cancellation, the workshop fee will be refunded in full.

Cancellation Policy

All cancellation & substitution requests must be made in writing to pce.scs@mcgill.ca

  • Receive a full refund if your cancellation request is received up to 7 days prior to the start date of the workshop.
  • Receive a refund minus $50 cancellation fee if your cancellation request is received within 7 days prior to the start date of the workshop.
  • No Refunds are issued if no written notice is given prior to the start of the workshop

Please note that if no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full workshop fee.

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