Official Description

4.5 Continuing Education Units (CEUs)

The objective is to help learners develop effective interpersonal skills. Emphasis is placed on the following areas: communication styles, emotional intelligence, conflict resolution, working with teams and influencing others, workplace diversity and intercultural communication, presentation skills, and facilitation skills. As a result of acquiring and developing these interpersonal skills, learners can increase their overall professional effectiveness.


Supplementary Information

30 hours of classroom instruction plus approx.15 hours of course readings and assignments.

Topics Covered

  • Components of communication
  • Personality and communication styles
  • Active listening and intentional responding
  • The gift of feedback and coaching
  • Workplace diversity and intercultural aspects of communication
  • Working with emotional intelligence
  • Sources and types of conflict
  • Direct and indirect conflict
  • Conflict resolution strategies and styles
  • Working with and influencing others
  • Teamwork and team dynamics
  • Leading and influencing others
  • Presentation skills
  • Facilitation skills

Learning Outcomes

The course is designed to enable you to: 

  • Develop your communication style
  • Resolve conflict
  • Influence others
  • Enhance your presentation skills
  • Successfully work in teams
  • Develop your emotional intelligence
  • Advance your intercultural communication skills
Section(s) offered
Section Title
Interpersonal Skills for Professionals
Language of Delivery
Virtual Course
T, Th
6:05PM to 8:55PM
Nov 12, 2024 to Dec 12, 2024
Schedule and Location
Contact Hours
  • Off-Campus
Course Fee(s)
Tuition non-credit $1,170.64 Click here to get more information
Drop Request Deadline
May 31, 2024 to Nov 12, 2024
Transfer Request Deadline
May 31, 2024 to Nov 12, 2024
Withdrawal Request Deadline
May 31, 2024 to Nov 19, 2024
Section Notes

This course will be taught remotely via live sessions.

A minimum number of registrations is required for this course section to be offered. The School reserves the right to cancel any course section when a minimum number of registrations has not been reached prior to the start date. In the event of a cancellation, the course fee will be refunded in full.

Course Drop/Withdrawal Policy

  • Any time prior to the 1st class: Course Drop Period with Full Refund.
  • After the 1st and before the 2nd class: Course Withdrawal Period with Full Refund.
  • After the 2nd class before the 3rd class: Course Withdrawal with No Refund.
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