Official Description

4.5 Continuing Education Units (CEUs)

The objective is to help learners develop effective interpersonal skills. Emphasis is placed on the following areas: communication styles, emotional intelligence, conflict resolution, working with teams and influencing others, workplace diversity and intercultural communication, presentation skills, and facilitation skills. As a result of acquiring and developing these interpersonal skills, learners can increase their overall professional effectiveness.


Supplementary Information

30 hours of classroom instruction plus approx.15 hours of course readings and assignments.

Topics Covered

  • Components of communication
  • Personality and communication styles
  • Active listening and intentional responding
  • The gift of feedback and coaching
  • Workplace diversity and intercultural aspects of communication
  • Working with emotional intelligence
  • Sources and types of conflict
  • Direct and indirect conflict
  • Conflict resolution strategies and styles
  • Working with and influencing others
  • Teamwork and team dynamics
  • Leading and influencing others
  • Presentation skills
  • Facilitation skills

Learning Outcomes

The course is designed to enable you to: 

  • Develop your communication style
  • Resolve conflict
  • Influence others
  • Enhance your presentation skills
  • Successfully work in teams
  • Develop your emotional intelligence
  • Advance your intercultural communication skills
Section(s) offered
Section Title
Interpersonal Skills for Professionals
Language of Delivery
Virtual Course
6:00PM to 9:00PM
Jan 09, 2023 to Mar 13, 2023
Schedule and Location
Contact Hours
Delivery Format(s)
Course Fee(s)
Fee non-credit $1,166.80 Click here to get more information
Drop Request Deadline
Mar 31, 2022 to Jan 12, 2023
Transfer Request Deadline
Mar 31, 2022 to Jan 12, 2023
Withdrawal Request Deadline
Jan 12, 2023 to Jan 17, 2023
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