Often staff members are promoted to managerial posts because they are good at what they do and not necessarily because they know how to manage people. A key to successful managers is to inspire others to perform their best. Inspiring others’ performance is not a one-time event. It takes place through a manager’s normal, continual, daily interactions with employees.
This workshop shows managers how to effectively provide direction, resources, context, and feedback to help achieve employee expectations. This includes communicating clear expectations, setting the stage for optimal performance, and motivating employees. Ample practice sessions and case analyses provided.
- Understanding what drives performance
- Components of a clear expectation
- How to communicate clear expectations in a way that resonates with your staff
- The manager’s role in enhancing an employee’s ability to do the job
- How to create a motivating environment and activate one’s level of engagement
- Why employees disengage
- How to monitor employee performance
- How to manage resistance
- How to give positive recognition
- How to give constructive feedback to improve performance
- Use a framework to understand how to get better results from daily interactions
- Provide their employees with clear expectations for their jobs
- Identify strategies for enhancing employee ability to perform
- Identify what they can do to motivate employees to do their best
- Monitor employee performance
- Manage resistant behaviours
- Give positive recognition
- Give constructive feedback to improve performance
Who Should Attend
Managers, supervisors, team leaders, or any professional involved in managing others.