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Description

Conflict resolution is the process of resolving a conflict or dispute by identifying and satisfying some or all of each side’s needs and addressing their interests.

The purpose of this workshop is to engage participants in a process of seeing conflict as an opportunity for growth, development, and enhancing business and other relationships, rather than approaching conflict with fear or simply avoiding it altogether. The workshop will include analytical and practical tips on how to resolve conflict, and how to manage conflict when resolution is not possible. Knowing how to manage and resolve conflict is essential for leading an organization, managing a department, building and enhancing your interpersonal relations within your workplace, your family and community.

Topics Covered

  • Theories of Conflict Resolution
  • Types of Conflicts
  • Resolution Strategies
  • Communication Skills 
  • Emotional Intelligence

Learning Outcomes

At the end of this workshop the participants will learn:

  • How to listen to others in ways that facilitate resolving, or at least managing conflicts
  • How to approach difficult situations with a solution-oriented mindset
  • How to address the emotional responses of others
  • How to develop methods of creating a dialogue around interests rather than positions
  • How to influence relatively positive outcomes for both parties
  • Techniques on how to avoid future conflicts

Who Should Attend?

Professionals wishing to improve their ability to respond to conflict and contribute to building stronger organizations and communities.

Testimonials

"It was excellent. This was the kind of course and the kind of teacher I was looking for. He gave me personalized advice on my situation, which was great. As a matter of fact, I got a promotion because of it.”

- Gabriel Cavalheiro, Lead UX Designer

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Section(s) offered
Section Title
Conflict Resolution
Language of Delivery
English
Type
Workshop
Days
T
Time
9:00AM to 5:00PM
Dates
Dec 03, 2024
Schedule and Location
Contact Hours
7.0
Delivery Format(s)
Course Fee(s)
Fee non-credit $695.00
Drop Request Deadline
Nov 26, 2024
Transfer Request Deadline
Nov 26, 2024
Withdrawal Request Deadline
Dec 03, 2024
Section Notes

A minimum number of registrations is required for this workshop section to be offered. The School reserves the right to cancel any workshop section when a minimum number of registrations has not been reached 7 days prior to the start date. In the event of a cancellation, the workshop fee will be refunded in full.

Cancellation Policy

All cancellation & substitution requests must be made in writing to pce.scs@mcgill.ca

  • Receive a full refund if your cancellation request is received up to 7 days prior to the start date of the workshop.
  • Receive a refund minus $50 cancellation fee if your cancellation request is received within 7 days prior to the start date of the workshop.
  • No Refunds are issued if no written notice is given prior to the start of the workshop

Please note that if no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full workshop fee.

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