Conflict resolution is the process of resolving a conflict or dispute by identifying and satisfying some or all of each side’s needs and addressing their interests.

The purpose of this workshop is to engage participants in a process of seeing conflict as an opportunity for growth, development, and enhancing business and other relationships, rather than approaching conflict with fear or simply avoiding it altogether. The workshop will include analytical and practical tips on how to resolve conflict, and how to manage conflict when resolution is not possible. Knowing how to manage and resolve conflict is essential for leading an organization, managing a department, building and enhancing your interpersonal relations within your workplace, your family and community.

Topics Covered

  • Theories of Conflict Resolution
  • Types of Conflicts
  • Resolution Strategies
  • Communication Skills 
  • Emotional Intelligence

Learning Outcomes

At the end of this workshop the participants will learn:

  • How to listen to others in ways that facilitate resolving, or at least managing conflicts
  • How to approach difficult situations with a solution-oriented mindset
  • How to address the emotional responses of others
  • How to develop methods of creating a dialogue around interests rather than positions
  • How to influence relatively positive outcomes for both parties
  • Techniques on how to avoid future conflicts


PMI® Professional Development Units (PDUs): 7 (0.00 Technical, 7.00 Leadership, 0.00 Strategic).

Project Management Institute

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

Who Should Attend?

Professionals wishing to improve their ability to respond to conflict and contribute to building stronger organizations and communities.


"It was excellent. This was the kind of course and the kind of teacher I was looking for. He gave me personalized advice on my situation, which was great. As a matter of fact, I got a promotion because of it.”

- Gabriel Cavalheiro, Lead UX Designer

Section(s) offered
Section Title
Conflict Resolution
Language of Delivery
9:00AM to 5:00PM
Apr 25, 2024
Schedule and Location
Contact Hours
Delivery Format(s)
Course Fee(s)
Fee non-credit $595.00
Drop Request Deadline
Apr 18, 2024
Transfer Request Deadline
Apr 18, 2024
Withdrawal Request Deadline
No withdrawal request allowed after enrollment
Section Notes

Cancellation Policy

All cancellation & substitution requests must be made in writing to pce.scs@mcgill.ca.

  • Receive a full refund if your cancellation request is received up to 14 days prior to the start date of the workshop.
  • Receive a refund minus $50 cancellation fee if your cancellation request is received up to 7 days prior to the start date of the workshop.
  • No Refunds are issued if your cancellation request is received within 7 days of the start date of the workshop, however suitable participation substitution will be permitted.

Please note that if no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full  workshop fee.

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